Social Media Marketing Awards 2020 FINALIST : šŸ† Best Social Media Agency of the Year šŸ† Best Use of Chatbot for Mums & Co and Art Gallery NSW šŸ† Best Use of Facebook Messenger for Mums & Co. and Art Gallery NSW
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If you can imagine it
we can create it

We are a creative team of digital, chat, voice developers & designers.
We build chatbots for brands šŸ¦¾

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We make magic happen every day āœØ

Our Chatbots are built with NLP and AI-powered conversational technology to design, develop and train smart chatbots for brands across social networks such as Facebook Messenger, Whats App & Instagram, website chat and app applications.

Easy to use
Always on real time 24/7

Scale

Every part of your sales, marketing, and customer service. Qualify leads, grow your pipeline and speed up customer resolutions with Chatbots.

Results

GetĀ 88% open ratesĀ and increase response ratesĀ by being available 24/7. Offer a warm and welcoming customer experience versus grumpy humans

Reduce Costs

ā€ØUsing chatbots to handle a range of customer questions deflects customers away from more costly customer service channels, lowering costs without impacting customer satisfaction.

Replace Web Forms

Engage high-intent leads, then move qualified leads directly to a conversation to convert faster.

Complement Human Agents

ā€ØChatbots excel at handling repetitive work that can become tedious to human agents, allowing the agent to quickly and easily identify and solve the customerā€™s issue.ā€Øā€Ø

Handle Growing Volume of Customer Queries

Chatbots are able to converse with and assist multiple customers at once. They never tire and can be trusted to provide a consistent level of service around the clock

You're in great company

What people are saying about us ā­ļøā­ļøā­ļøā­ļøā­ļø

Yarnly AI opened up my eyes to bigger possibilities that I hadn't even thought of. I am so happy with what we have been able to create in partnership with Yarnly AI! I could not have done this without them.
Anthony Hudson - CEO Why WithIn
We partnered with Yarnly to connect with new audiences through chatbot marketing. Aoife took all of the fear out of launching into this new space. Not only was she committed to delivering the best possible user experience, but was also responsive and a great collaborator during the whole campaign. In terms of results, we received great feedback, high completion rates, and a growth in subscribers. It was a pleasure to work with a partner who is as genuinely committed to the campaign as we were.
Kamal Rana - Art Gallery NSW

Our clients

Who we are

We are a group of humans with a shared goal

Aoife O'Connell

Founder and Director of Yarnly's SMART team

Paula Luka

Voice & NLP Designer

Adam Foster

Chatbot Developer

FAQ

Why is a chatbot is important?

The importance of chatbots is to support and scale business teams in their relationships with customers. Doing this helps businesses save a lot of money which is why many business owners are adopting this technology, given the fact that these bots can be placed in places like Facebook Messenger, Slack, Telegram, SMS based, or on your own website gives you the potential to reach a bigger audience.

The benefit of chatbot marketing?

If youā€™re like many businesses, you probably donā€™t have the manpower or the time to do as much proactive customer engagement as you want. But by using chatbots to send follow-up messages, you can:ā£
ā£Ensure buyers are satisfied with their purchase by sending routine follow-up messages ā£
ā£Announce new products and/or services that are coming down the pipeline 3) Wish people a happy birthday and pair it with a special discount offer to help drive sales

How chatbots help in lead generation?

If you look at the retail space as an example, then chatbots can really aid in moving people through the sales funnel. What may just be a brief, polite exchange between a human and a person could be so much more with a ā€œwell-trainedā€ chatbot. ā£
ā£
For example, a chatbot could instantly suggest products or specials to people who have asked a specific question relating to them. By storing more and more data gained from these interactions, chatbots can access this data and provide smarter responses. Chatbots can ask leads qualifying questions at the outset in a much faster, more accurate way!

Can a chatbot send a email?

Yes, you sure can do it via an omnichannel solution. Omnichannel platforms integrate different digital channels so that you can perform digital marketing activities from chatbot actions!

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